Frequently Asked Questions

Everything you need to know about shopping at Nuby US.

What are your standard shipping times?

Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-7 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Are your products BPA-free and safe for children?

Yes, safety is our top priority. All Nuby products are manufactured using high-quality, non-toxic materials and are 100% BPA-free, meeting or exceeding all relevant safety standards.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Currently, this store serves customers within the United States. For international inquiries, please visit our global website to find a distributor in your region.